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Bruker AXS has the following position(s) available:

Bruker Nano Analytics (BNA) belongs to Bruker Corporation, a worldwide leading provider of scientific instrumentation. The BNA division is headquartered in Berlin, Germany, and is offering analytical tools for electron microscopy (EDS, EBSD) and micro X-ray fluorescence spectrometers (µXRF).
We are currently seeking to fill the following position in our office in Mumbai, India:

Field Service/Applications Engineer

Tasks and responsibilities of this role include:

• Perform customer support activities including the installation, modification, system level troubleshooting, repair and preventive maintenance of our EDS, EBSD and µXRF systems
• Train personnel of both customers and local OEM partners in software application  and maintenance procedures
• Applications support and development at the customer’s site ensuring that our instruments are utilized in the most effective way
• Sample measurements / lab demos to demonstrate the capability of our products to prospective customers and existing users  
• Initiation and maintenance of contacts with customers on a regular basis, assuring customer satisfaction
• Attend seminars, conferences, workshops on pertinent topics to increase awareness of the Bruker Nano Analytics products

The ideal candidate’s profile:

• M Sc. (Physics, Chemistry or Material Science) or B.E. (Instrumentation, Electronics)
• Ideally at least 3 years of work experience in a relevant field (electron microscopy, X-ray spectrometry)
• Aptitude for extensive domestic travel at short notice and international travel planned ahead
• Excellent verbal and written communication and presentation skills with MS office proficiency
• Ability to communicate both verbally and in writing in both English and Hindi

We offer:

• An interesting position in a renowned, dynamically growing and internationally oriented company in the nanotechnology environment
• Thorough on-the-job-training
• An attractive remuneration scheme

Please send your application to:

Bruker AXS India
Floral Deck Plaza Premises Co-op. Society Ltd.
‘D’ Wing, 313, 3rd Floor, MIDC Road,
Opp. SEEPZ, Andheri (E),
MUMBAI – 400 093
Tel: +91 22 67415460-62, +91 22 32674001
Fax: +91 22 67415463
www.bruker-nano.de
Email: kailas.tekawade(at)bruker-axs.in

Essential Duties and Responsibilities:

• Responsible for developing sales
• Increasing product market share
• Developing relationships with customers, and maximizing customer satisfaction
• Customer focus and have ability to introduce the technical advantage and make the suitable solution for customer‘s request
• Other duties may be assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: Diploma or Degree in Engineering, Material Science or Physics
• Computer Skills: Computer literacy is a must
• Certificates, Licenses, Registrations: 5 years’ or more field sales experience in the scientific instrument industry
• Other Skills and Abilities: Fluency in spoken and written Chinese as well as English
• Other Qualifications: A self-driven team player with minimum supervision

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Usual office working conditions with a large percentage of time spent using a computer.

Contact Information:

If you are interested in finding an opportunity that offers the benefits, rewards and stimulating work environment you expect from a leader, this is your opportunity. For immediate consideration, please email your resume to: nsbjobs@bruker-nano.com. www.bruker.com.

Bruker Nano Surfaces Business is an Equal Opportunity/Affirmative Action Employer.

Responsibilities:

• Applications implementation and development at semiconductor, data storage, industrial fabrication facilities and laboratories, ensuring that our Atomic Force Microscopes, Optical Inspection, and Stylus Profiler instrumentation are utilized in the most effective way considering our customers most critical needs
• Perform customer support activities involving the installation, modification, system level troubleshooting, repair and preventive maintenance of complex equipment to ensure proper working order
• Customer training on the operation, applications development, and maintenance of the system

Essential Functions:

• Joint development of applications with customer and factory and subsequent applications implementation ensuring that our Atomic Force Microscopes, Optical Inspection, and Stylus Profiler instrumentation are utilized in the most effective way considering customers most critical needs e.g. productivity/throughput, cost per site/tip lifetime, device yield improvement, etc.
• Install, modify, system level troubleshooting, repair and perform preventive maintenance procedure on equipment and systems following SOP policies, procedures and work direction of supervisor or site lead
• Support customer needs by interfacing with factory personnel e.g. technical support and development engineering on problems necessitating equipment design changes or on potential new product applications
• Train both internal and customer personnel in equipment operation, applications, and maintenance procedures
• Participate in continuous improvement projects and programs designed to minimize equipment down time and improve MTBF
• Customer account management
• Maintain and initiate direct contact with customers through daily and weekly on-site meetings to assure customer satisfaction
• Provide necessary information and reports to Service Management, Customers, and Corporate personnel
• Perform contract customer site audits as directed by management to ensure the quality of service is maintained at the highest level achievable
• Display commitment to resolve problems and make decisions based upon the priority of the problem in relation to business needs
• Conform at all times to Veeco and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment
• Complete standard operating procedures, project plans and other documentations as required in a timely manner

Additional Responsibilities:

• Customer demonstrations /samples
• Attend seminars, conferences, workshops on pertinent topics to increase the Veeco knowledge base of standards or new ideas
• Other duties as assigned

Physical/Environmental Requirements:

• 85% travel on short notice both domestically and international
• Able to lift 40lb from floor to hip height
• Able to work in a clean room environment

Knowledge, Skills, and Abilities:

• Solid theoretical understanding of physics to enable problem solving of complex system and application issues
• Able to experiment, test, diagnose, troubleshoot complex cutting edge electro-mechanical and computerized systems using standard tools such as oscilloscope, multimeter, etc.
• Understanding of semiconductor technology and processes to enable best possible implementation of our AFM’s into the semiconductor process flow considering our customers most critical needs
• Excellent verbal and written communication and presentation skills with MS office proficiency
• Ability to multitask & team player
• Self sufficient in computer/networking skills necessary to analyze logs, summarize data
• Must possess excellent communication skills with ability to speak with clarity and interface effectively with customer, management and peers
• Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage with ability to handle problems independently and implement corrective action
• Ability to develop excellent customer relationships
• Must be able to travel to multiple site locations if deemed necessary to align with customer work schedule. 85% travel required with ability to travel domestically on short notice and internationally with advanced notice
• Requires general understanding of basic computer language and commands
• Ability to communicate both verbal and written in both English and Mandarin

Educational/Experience Requirements:

• Minimum BS, Master of Science or PhD preferred, in Engineering or Physics with preference to Electrical Engineering or Mechanical Engineer with electrical engineering experience. Other scientific degrees (BS minimum) will be considered.
• 3-5 years in a technical service, customer relations, and/or training position is desirable
• Knowledge of Atomic Force Microscopes, Optical Inspection, and Stylus Profiler instrumentation and associated applications is desirable
• Experience in the semiconductor industry and working in clean room environment are desirable

Contact Information:

If you are interested in finding an opportunity that offers the benefits, rewards and stimulating work environment you expect from a leader, this is your opportunity. For immediate consideration, please email your resume to: nsbjobs@bruker-nano.com. www.bruker.com.

Bruker Nano Surfaces Business is an Equal Opportunity/Affirmative Action Employer.

Responsibilities:

• Responsible for all aspects of internal operations for finance/sales related administration to support China BNS businesses
• Daily follow up with business unit and customers, and for providing top quality customer services to both internal and external stakeholders

Essential Functions:

• Claims / Expense disbursement / reimbursement:
• Provide support to Business in administrating sales team expense claims/ reimbursement and disbursement
• Check and verify the employees’ expense vouchers based on company's policy
• Monitor Pre-approval of employee travel expenses
• Prepare employee's local and overseas travel expense details and book accounting voucher (trip, entertainment, mobile transportation) for payment
• Record employee's cash advance status
• Deposit Management – Tender & Demo:
• Maintain deposit status
• Monitor deposit return schedule and resolve issues pertaining to non-settlement
• Account for payment slip and deposit receipt
• Local Purchase Management:
• Corroborate local purchase invoices, classify items (in excel worksheet) according to Sales Order No. and compare with budget.
• Resolve related issues pertaining to supplier’s payment
• Customer Master Data Processing:
• Maintain customer master database in SAP for CC. 1300,1350,1360
• Setting up new and reviewing existing customer accounts
• Commission Payment:
• Provide support in identification and payment of commission for external rep agents and distributors
• Maintain agents’ contract and commission schedule on file

Additional Responsibilities:

• Back Up Support: Responsible for providing support to sales/office admin personnel as and when needed. May be assigned to various functional areas of the company

Work Environment:

• IT /Accounting/ERP System

Physical/Environmental Requirements:

• Office bound

Knowledge, Skills, and Abilities:

• Good written and oral communications skills in both English and Mandarin
• Proficiency in MS applications essential

Educational/Experience Requirements:

• Bachelor or Master Degree in Business Administration/ Accounting/ Finance
• At least 1-2 years of experience in Generally Accepted Accounting Principles

Contact Information:

If you are interested in finding an opportunity that offers the benefits, rewards and stimulating work environment you expect from a leader, this is your opportunity. For immediate consideration, please email your resume to: nsbjobs@bruker-nano.com. www.bruker.com.

Bruker Nano Surfaces Business is an Equal Opportunity/Affirmative Action Employer.

• Diagnostics and troubleshooting of Bruker Atomic Force Microscopes, Stylus & Optical Profilers, Tribology & Mechanical Testing instrumentation encompassing both instrument and applications
• Customer facing product training, installation, upgrade, applications support, diagnostics, and troubleshooting of Bruker Atomic Force Microscopes, Stylus & Optical Profilers, Tribology & Mechanical Testing instrumentation, and applications both domestic and international
• Front line customer interface and support
• Create, develop, and continuously improve the customer support knowledge database

Essential Functions:

• 85% Diagnostics and troubleshooting of Bruker Atomic Force Microscopes, Stylus & Optical Profilers, Tribology & Mechanical Testing instrumentation, applications and systems, product training, installation, upgrade, and applications support
• 15% Knowledge data base development

Work Location:

• Hsinchu, Taiwan

Additional Responsibilities:

• Pre-sales support
• Other duties as assigned

Physical/Environmental Requirements:

• Up to 85% travel on short notice both domestically and international
• Able to lift 40lb from floor to hip height
• Able to work in a clean room environment

Knowledge, Skills, ans Abilities:

• Solid theoretical understanding of physics to enable problem solving of complex system and application issues
• Able to experiment, test, diagnose, troubleshoot complex cutting edge electro-mechanical and computerized systems using standard tools such as oscilloscope, multimeter, etc.
• Knowledge of Atomic Force Microscopy and associated applications
• Excellent verbal and written communication and presentation skills with MS office proficiency
• Ability to multitask & team player
• Self-sufficient in computer/networking skills necessary to analyze logs, summarize data
• Able to travel both domestically and internationally on short notice

Educational/Experience Requirements:

• Minimum Master of Science in engineering or scientific field with 3 year applicable experience or PhD with applicable area of study and instrument experience. Electrical engineering is preferred, however, other scientific degrees will be considered with applicable experience and knowledge.
• Instrumentation and associated application experience desirable
• Training experience preferred
• Laboratory experience highly desirable

Contact Information:

If you are interested in finding an opportunity that offers the benefits, rewards and stimulating work environment you expect from a leader, this is your opportunity. For immediate consideration, please email your resume to: nsbjobs@bruker-nano.com.
www.bruker.com.

Bruker Nano Surfaces Business is an Equal Opportunity/Affirmative Action Employer.